Orders & Shipping

Q: How long will my order take to arrive?
A: Each order can take up to 3–4 weeks for delivery, as every piece is made to order and often involves hand craftsmanship, especially in detailing and colour. This is only a maximum estimate; in many cases, orders will ship sooner. Once your order is dispatched, we will share full tracking information with you.

Q: Do you ship internationally?
A: Yes, we ship worldwide. All retail product prices already include duties, tariffs, and taxes, so there are no hidden fees during checkout.

Q: Will I have to pay customs duties or tariffs?
A: All retail product prices already include duties, tariffs, and taxes, so there are no hidden fees during checkout.

Products & Craftsmanship

Q: Are your garments handmade?
A: Many of our pieces feature hand-painted finishes, artisanal stitching, or hand embroidery. This means every garment is slightly unique.

Q: Will my item look exactly like the photo?
A: Because we use hand-dyed and hand-painted techniques, slight variations in colour and finish are part of the character of each piece.

Q: How should I care for my garment?
A: Because we use non-harsh dyes, hand-painted finishes, and other artisanal techniques, we recommend specialist care to preserve the character of each piece. Leather items should be treated with professional leather care, while most other garments are best kept with low-heat hand washes or handled by a trusted dry cleaner. If you would like specific advice for a particular style, please get in touch with us, we’ll be happy to guide you.

Returns & Exchanges

Q: Can I return or exchange an item?
A: As each piece is handmade to order, returns and exchanges are handled according to our detailed policy. Please refer to our Returns Policy page for full information.

Q: What if my order arrives damaged?
A: Of course, if there is a mistake on our end, we will refund or replace the order after review. Please refer to our Returns Policy page for guidance on how to proceed.

Wholesale & Business

Q: Do you offer wholesale?
A: Yes, we partner with selected boutiques and retailers worldwide. Please apply through our Wholesale Application Form.

Q: What is the minimum order for wholesale?
A: We’re happy to work with brands of all sizes and are always open to helping you bring your ideas to life, whether you’re just starting out or already established. We would love to hear your suggestions and discuss how we can support your vision. Please reach out to us through our Contact page so we can explore the best way to collaborate.

Q: Can you produce custom designs for my brand?
A: Yes, we offer private-label manufacturing and design services. Please contact us to discuss your project.