Terms & Conditions – Preston Knight Ltd

Last updated: 18/07/2025

Welcome to Preston Knight Ltd. By purchasing from our website, you agree to the following terms:

1. Products & Production

  • All garments are handmade and made to order in our studio.

  • Due to the artisan nature of our work, slight variations in colour, texture, and finish may occur — this is part of the unique character of each piece.

  • Production and delivery times are approximately 3–4 weeks from the date of order.

2. Returns & Exchanges

  • Because each item is handmade to order, we do not accept returns or exchanges unless the item is damaged or we have made an error in your order.

  • Any issues must be reported to us within 7 days of delivery by emailing info@prestonknight.com with your order number and photographs of the issue.

  • If your claim is approved, we will arrange a replacement or refund.

3. Orders & Payments

  • Full payment is required at checkout before production begins.

  • Once production has started, orders cannot be cancelled.

4. Shipping & Delivery

  • Delivery times are estimates only; delays can occur due to courier or customs processes.

5. Intellectual Property & Liability

  • All designs, images, and content are the property of Preston Knight Ltd.

  • Nothing in these terms affects your statutory rights under consumer law.